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Shipping & Return Policy

Shipping Policy
publicfishery.com reserves the right to deliver only to the shipping address. In the event of delivery failure due to customer’s unavailability, 2nd attempt delivery will be made on the next delivery day scheduled for the week. Failure to receive the delivery on 2nd attempt, publicfishery.com reserve the right not to refund the money, and goods shall not be retrievable.

Upon receiving customers order, all deliveries are usually made within 3 - 5 days. Our dedicated executives will be in touch with customers via Whatsapp, Facebook messenger or calls to confirm the orders & delivery date. Public Fishery Sdn Bhd currently provide deliveries to Klang Valley areas and outstation area from Melaka, Negeri Sembilan and Johor.

Refund Policy
Products sold are not refundable but publicfishery.com guarantee to be fresh upon delivery.

For faulty products, kindly provide:
1) Photo/Video Evidence
2) Documentation of purchase
3) Contact us at +6017-5255965 / +6012-2215965 within 48 hours

We will notify you once we’ve received and inspected supporting evidence materials and understanding the chronology of handling the product , and let you know if the refund was approved or not. If approved, payment will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Publicfishery.com.my reserves the right for the final decision.